The protection and privacy of your data is one of our top concerns. Therefore, we have adopted a privacy policy that complies with Regulation (EU) 2016/679 of the European Parliament and Council – the General Data Protection Regulation (GDPR) – and other applicable privacy and data protection laws, including local legislation that complements the GDPR. The specific data that will be processed and how it will be used depends on the services you request and agree upon with us.
Your data will be processed, treated, and properly safeguarded by Dreamscape Lisbon Tours, which is responsible for processing personal data in accordance with the GDPR for the purposes set out therein.
At Dreamscape Lisbon Tours, we respect your right to privacy. The data requested is necessary for the provision of the service you requested, and no personal data will be collected without your consent or unless required for the provision of the service.
Interactions with Dreamscape Lisbon Tours’ services, portals, and websites do not require user information unless, for specific identified purposes, registration is explicitly needed and authorized by the user.
For issues related to the processing of your personal data, please contact us using the following means:
Data Controller
Dreamscape Lisbon Tours, as the data controller, ensures that your personal data is processed for the purposes for which it was collected, or for compatible purposes. Dreamscape Lisbon Tours:
- Collects, uses, and retains only the personal data necessary for the specific purpose.
- Does not transmit personal data for commercial or advertising purposes.
- Processes personal data for legally prescribed purposes or to fulfill service requests.
Customer Management
We process and store your personal data to fulfill applicable contractual and legal provisions. Personal data will be retained for the period necessary to provide contracted services and comply with tax and legal obligations.
Marketing
With your consent, we will process your data to send information about our products and services that meet your needs. This processing will only occur with your consent, provided at the time of requesting a service. By consenting, you agree to receive marketing communications via email and SMS, including sharing data with third-party social media platforms such as Facebook for marketing campaigns. You may withdraw your consent at any time, and we will cease processing your data for direct marketing. Data will be retained indefinitely for this purpose.
Sharing of Information
Your personal information will not be disclosed to third parties unless required for service provision. Subcontracted companies may process your personal data solely to provide services such as website hosting, email communication, and customer service. These companies will only receive necessary data for the service provided, and data will be processed exclusively within the European Union.
Your Rights
Dreamscape Lisbon Tours guarantees all your rights concerning data processing under the GDPR, including the right to information, rectification, erasure, restriction, objection, and data portability. You also have the right to lodge a complaint with a data protection authority. You may request a copy of your consent at any time, and you have the right to revoke your consent for data processing at any time. Please note that revocation does not affect the legality of processing prior to withdrawal.
Revoking Consent
If consent is required for the processing of personal data, you can withdraw your consent at any time. This will not affect the legality of processing previously conducted based on consent, or processing based on another legal basis, such as contractual fulfillment or legal obligations. To withdraw consent, please contact us by mail, phone, or email.
Contact Information
If you have any questions about the processing of your personal data or wish to exercise any of your rights, please contact us:
- Telephone: +351 931 357 820
- Address: Rua Gil Eanes, 20. 2725-323 Mem Martins
- Email: dreamscapelisbon@gmail.com
